REFUND POLICY

We want you to feel confident when purchasing from our store. If a product does not meet your expectations or does not work well for your needs, you may be eligible to request a refund within 60 days from the date your order was delivered.

Our refund policy is designed to keep the process straightforward. You may contact us whether the product has been opened, used, or remains unused. We understand that personal care products can be a matter of individual preference and that a product may not be the right fit for everyone. If you are not satisfied with your purchase, please contact our customer support team and we will review your request.

HOW TO REQUEST A REFUND

To begin the refund process, please send an email to basedretailer@gmail.com. Include your order number and a brief explanation of the reason for your request. If the product arrived damaged, defective, incorrect, or you experienced another issue, please provide as much relevant information as possible so that we can understand the situation and assist you efficiently.

Once we receive your request, our support team will review the details and provide instructions regarding the next steps. Please do not send products back before contacting us and receiving return instructions. Unapproved or unsolicited returns may not be accepted or may result in delays in processing your request.

In many situations, returning the product may not be necessary. We will determine whether a return is required based on the circumstances of your request. If we need the product to be returned, we will provide the appropriate return instructions and any information needed to complete the process.

RETURN SHIPPING

For international orders, customers may be responsible for the cost of return shipping when a return is required. Any applicable return instructions or shipping requirements will be communicated by our customer support team before you send the product back.

Customers should retain any relevant shipping documentation or tracking information when returning an item. This can help confirm delivery and assist with resolving any shipping-related questions.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order shortly after delivery. If your package contains a damaged product, defective item, or an item that does not match what you ordered, contact us as soon as possible.

When contacting customer support, please provide your order number and clear photographs showing the issue when applicable. Photos can help us verify the condition of the product and determine the most appropriate solution.

We will review the information provided and work with you to resolve the issue. Depending on the circumstances, the available resolution may include a refund or other appropriate assistance.

EXCHANGES

We do not currently provide direct product exchanges. If you would like a different product or would prefer another item, the recommended process is to submit a refund request for the original purchase and place a new order for the product you want.

This approach allows the new order to be processed separately and can often be completed more efficiently than waiting for an exchange to be arranged.

If you are unsure which product is suitable for your needs, you are welcome to contact customer support before placing a new order. We can provide general product information and help you understand the available options.

REFUND PROCESSING

After your refund request has been reviewed and approved, the refund will be issued to the original payment method used for the purchase. Refunds are generally processed within 3 to 7 business days after approval.

The amount of time required for the funds to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution. Once the refund has been processed on our side, additional processing time may be required before the credit becomes visible on your statement.

If you have not received your refund after the expected processing period, please contact us with your order information so that we can help check the status of the transaction.

IMPORTANT INFORMATION

Refund requests must be submitted within 60 days of the delivery date to qualify under this policy. Requests submitted after this period may not be eligible for a refund unless otherwise required by applicable law.

Please contact us before returning any product. Sending an item to a return address without receiving authorization or instructions may prevent us from properly identifying the package and could delay the resolution of your request.

We recommend keeping your order confirmation, order number, delivery information, and any relevant photographs until your request has been fully resolved.

CUSTOMER SUPPORT

If you have questions about eligibility, damaged or incorrect products, return instructions, exchanges, or refund processing, please contact us at basedretailer@gmail.com. Include your order number whenever possible so our support team can locate your purchase and provide assistance more efficiently.

Our goal is to make the refund process clear, reasonable, and convenient while helping resolve product and order issues as quickly as possible.